Skip to main content

Cancellation and Deposit Policy



At The Salon your custom is very important to us. We pride ourselves on our customer service and endeavour to put the customer first. We will always do our very best to fit you in for an appointment at a time and date that suits you.

Prior to each appointment, time and preparation is needed by our team so that we can give you the best possible service during your visit. The Salon takes your appointment as a verbal contract and in turn, it is reserved especially for you.

Please understand that when you forget or cancel your appointment without notice, The Salon misses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services.

For this reason, please be advised that The Salon will require a deposit at time of booking. We respectfully ask that if you are unable to attend your appointment, please contact us ASAP to avoid losing your deposit.

We have tried to put off introducing a deposit policy for a long time, but unfortunately the missed appointments are becoming more frequent, resulting in lost revenue and disappointed clients.  As of 27th September, we will be introducing our new deposit policy to do what is in the best for the business, staff and our existing clients.

Deposit policy

A deposit of 50% will be required to secure your appointment, the deposit will be taken at the time of booking of the appointment. The booking will not be confirmed until payment has been received.

Deposits are non-refundable but can be transferred if you give the salon at least “48 hours” notice that you need to cancel or re-schedule your appointment.

Cancellation Policy

We understand everyone has busy lives and sometimes circumstances are beyond your control. If you must cancel your appointment, we ask that you give as much notice as possible, we require at least 48 hours’ notice prior to your appointment for your deposit to be transferred to a future booking.

Unfortunately, if the cancellation is less than 48 hours’ notice your deposit we will be lost.

We understand these policies may be frustrating for clients who must cancel at short notice for genuine reasons, however, our stylists run busy columns and a late cancellation or a no-show for an appointment means someone on the waiting list loses out. We will happily re-book a new appointment for you as soon as possible though the following may apply:

  • We may request a deposit for future services.
  • We reserve the right to charge the full price of the appointment missed due to a late cancellation or a no-show.

Please Read Our Full Terms & Conditions

Your booking is subject to the following T&Cs.

  1. A deposit of 50% is to be made either in person or over the phone to secure a booking.  In case of a no-show or late cancellation this is non-refundable or transferable. The deposit goes towards the final value of the service.
  2. Deposits/ cancellation fees are based on a small portion of the cost of the service i.e basic wages, products ordered in anticipation of the service, loss of income as we are unable to fill the cancelled space in a short period of time.
  3. Cancellations must be made at least 48 hours before the appointment. If made within 48 hours the deposit cannot be refunded or transferred.  We reserve the right to cancel an appointment if an allergy test has not been carried out and/or a deposit hasn’t been paid at the time of booking.
  4. Time slots are allocated in accordance with the services required. If you are more than 15 minutes late, your appointment may have to be cancelled or rescheduled so as not to delay other services. Your deposit may not be refunded.
  5.  Under 16s will need to be accompanied by a parent or guardian to the consultation and appointment.  Colour services cannot be carried out on those under the age of 16.
  6.  In the event of any contra-indications, the service will be terminated immediately, and deposits may be refunded.  Online booking deposits can take up to 5-10 working days to be refunded.
  7.  In the event we need to reschedule or cancel your appointment due to events outside of the stylist’s or salon’s control we will do our best to find the next available appointment and either hold your deposit to go towards the appointment or refund it should you wish to cancel.
  8. Toners and cool colours last between 1-3 washes for pastel colours and longer for deeper colours, sometimes as long as 6 months. The longevity of your hair colour can be affected by over washing, heat, sunlight, pollution, swimming and hair products as well as hair porosity and history. Your stylist can advise on how long the colour will last and how to maintain it. You may require a toner to be added to your service to achieve the desired result, your stylist will advise this should it be required.
  9. Your stylist will advise about the process your hair needs to go through to achieve your desired colour. A big colour correction can be a process that needs to be repeated every 6-8 weeks to achieve the desired look.  Miracles can happen but please be patient as we care most about the overall condition of your hair and your stylist will not carry out a service that could severely damage your hair.
  10. Should services take longer than initially booked or more product is needed to achieve the desired result you may incur a long hair supplement to cover the extra costs, your stylist will make you aware should they need to add this to your appointment.